Home :: Delivery

Delivery

Free Delivery*

Van Guard Roof Racks Direct aims to deliver goods on a Free next day delivery service* (Mon-Thur), however there are exceptions e.g. some remote areas of Scotland, Isle of Man, Isle of white, Chanel Islands, Scilly Isles, Scotish Highlands, Scotish Islands and Northern Ireland etc... In these cases we will contact you for an additional premium. Also, Saturday and pre 12pm deliveries are available, again there will be an additional charge for these services.

All Vantage racking and shelving are built to order, so therefore cannot be cancelled after 24 hours of placing the order. As these products are made to order there is usually a 5-12 day lead time.

Dispatch

Goods will be dispatched on the same or next working day next working day when in stock and dependent upon the time the order is received, if dispatch is delayed for more than 2 working days of order you will be notified of this via email.

If goods cannot be dispatched due to adverse weather conditions we will notify you via email

Delivery

Delivery method will be through a reputable established courier for larger items, smaller items may be sent by Royal Mail if the business feels this is more cost effective. Delivery will be next day wherever possible. A contact number is required before any item can be delivered.

If You are not at home when We deliver the Goods, We reserve the right to charge You an additional redelivery charge to bring them on another agreed date.

We will deliver the Goods to the premises you specify. We will not deliver the Goods to your premises unless there is someone present to accept them. We will ask You (or whoever is at the premises) to sign a delivery note, just to say that the Goods have been received. If someone else accepts delivery and signs our delivery note we will deem this to be acceptance from you.

Products MUST be inspected upon delivery and refused if any damage is found. Failure to notify us of any visible damage may result in claims not being accepted after the item has been signed for. Any visible damage should be identified to the delivery personnel and noted on their delivery note at the time of refusal. In most cases, any damage issue will be resolved by our Customer Services Team 08444 480 093 at the point of delivery.

You must not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with this will deem that you have accepted the goods and you will be unable to return or replace them because they are incorrect or different to that which was ordered. Your statutory rights are not affected

We can deliver anywhere in mainland Great Britian with the exception of some remote areas of Scotland, Isle of Man, Isle of white, Chanel Islands, Scilly Isles, Scotish Highlands, Scotish Islands and Northern Ireland. In these cases we will contact you for an additional premium, If you decide to cancel the order because of this a £25 + VAT administration fee can be charged.

Sometimes, there might be things that We can't control that may mean We're delayed in, or prevented from, Delivering Your Goods. These might include things such as accidents, breakdowns, fire, flood, storm, acts of God, war, riot, civil commotion, malicious damage or the default of Our suppliers. We will try to put things right as soon as We can but as You'd expect, We can't be responsible where this causes a delay or failure in Delivering Your Goods. However, We will try to give You as much notice as possible.

Because Your Premises is in the United Kingdom and We're based in the United Kingdom, This Contract is covered by English law. In the highly unlikely event of any court action relating to the Contract, we have both agreed that this should take place in the English Courts.

Time Scales

The business will endeavour for the goods to be delivered within 1-3 working days.